/* Support — page-only */

/* Support hero */
.support-hero{ --hero-bg: url('/assets/img/support-hero.png'); }

/* Quick access cards — base styles live in base.css */
/* Min-height needed here to align buttons across cards (Remote card has extra content) */
.support-quick-grid .quick-card-action{ min-height:90px }

/* Help icon anchored to top-right corner of Remote Session card */
.quick-howto-anchor{ position:absolute; top:12px; right:12px; }
.quick-howto-anchor .howto-toggle{ margin-left:0; }

/* Inline remote download widget */
.quick-sos-icon{ width:20px; height:20px; margin-right:6px; vertical-align:middle; display:inline }
.quick-more-toggle{ background:none; border:none; color:var(--gray-dark); font-size:.8rem; cursor:pointer; text-decoration:underline; padding:0; line-height:1.5; font-family:inherit }
.quick-more-toggle:hover{ color:var(--black) }
.quick-sos-alts{ display:flex; gap:6px; flex-wrap:wrap; justify-content:center; padding-top:2px }
.quick-sos-alts[hidden]{ display:none }
.quick-sos-alt{ display:inline-flex; align-items:center; gap:7px; padding:6px 12px; border:1px solid var(--border); border-radius:8px; background:var(--surface); font-size:.8rem; cursor:pointer; color:var(--gray-dark); font-family:inherit; transition:border-color .15s, color .15s }
.quick-sos-alt img{ width:20px; height:20px; display:block }
.quick-sos-alt:hover{ border-color:var(--red); color:var(--red) }

/* Sections */
#helpdesk.section{ padding:0 }
/* #remote intentionally hidden — Splashtop download now lives in the quick-access card above */
#remote.section{ display:none }
.helpdesk-card{ margin:0 0 16px; display:flex; flex-wrap:wrap; gap:16px; align-items:center; justify-content:space-between; }
.helpdesk-card__intro{ min-width:260px }
.helpdesk-card h2{ margin:0 0 4px }
.helpdesk-card .lead{ margin:0; color:var(--gray-dark) }
.helpdesk-actions{ display:flex; gap:12px; align-items:center; flex-wrap:wrap }
#helpdesk .support-hours{ margin-left:auto; font-weight:700; color:var(--gray-dark); }
#helpdesk .card{ transition:none; padding:16px }
#helpdesk .card:hover{ transform:none; box-shadow:0 10px 24px rgba(0,0,0,.06) }

/* Collapsible */
#email-form-panel[hidden]{ display:none !important }
.collapsible{
  display:block; overflow:hidden; height:0; opacity:0; padding:0; border:0; background:transparent; box-shadow:none;
  transition: height .28s ease, opacity .2s ease, background-color .24s ease, border-color .24s ease, box-shadow .24s ease;
  will-change: height, opacity;
}
.collapsible.is-open{ padding-top:12px; }
.collapsible__body{
  background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:18px;
  box-shadow:0 10px 24px rgba(0,0,0,.06);
}

#tk-lookup-form .form-grid{ grid-template-columns:repeat(auto-fit, minmax(240px, 1fr)); }
#tk-lookup-form input{ width:100%; }

/* Attachments widget */
.attach-row{ display:flex; gap:10px; align-items:center; margin: 2px 0 6px; }
.attach-btn{
  appearance:none; border:1px solid var(--border); background:var(--surface);   /* solid border per request */
  padding:10px 14px; border-radius:var(--radius-pill); font-weight:700; cursor:pointer;
  display:inline-flex; gap:10px; align-items:center; transition:all .15s ease;
}
.attach-btn:hover{ border-color:var(--red); box-shadow:0 4px 10px rgba(0,0,0,.08); transform:translateY(-1px) }
.attach-btn:active{ transform:translateY(0); box-shadow:0 2px 6px rgba(0,0,0,.06) }
.attach-btn:disabled{ opacity:.5; cursor:not-allowed; transform:none; box-shadow:none; }
.attach-btn .icon-plus{ width:18px; height:18px; }

.attach-list{ display:flex; flex-wrap:wrap; gap:8px; margin:6px 0 2px; }
.file-chip{
  display:inline-flex; align-items:center; gap:8px;
  background:var(--surface); border:1px solid var(--border); border-radius:999px; padding:6px 10px;
}
.file-chip__name{ max-width:28ch; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.file-chip__size{ color:var(--gray-dark); opacity:.8; font-size:.9rem }
.file-chip__remove{
  appearance:none; border:0; background:transparent; cursor:pointer; padding:0 4px; font-size:1.1rem; line-height:1;
}
.file-chip__remove:hover{ color:var(--red) }

/* Muted note under attachments */
.attachments{ position:relative; }
.attach-note--hidden{
  display:none;
  position:absolute; right:0; bottom:calc(100% + 10px);
  background:var(--surface); border:1px solid var(--border); border-radius:10px; padding:12px;
  box-shadow:0 10px 24px rgba(0,0,0,.14); z-index:15; min-width:280px;
}
.attach-note__list{ list-style:disc; padding-left:18px; margin:6px 0; color:var(--gray-dark); }
.attach-note__meta{ color:var(--gray-dark); font-size:.95rem; margin-top:6px; }
.attach-note--hidden.is-visible{ display:block; }
.attachments .attach-help{ width:32px; height:32px; border-radius:50%; border:1px solid var(--border); background:var(--surface); font-weight:800; cursor:pointer; display:inline-flex; align-items:center; justify-content:center; position:relative; z-index:11; }
.attachments .attach-help:hover{ border-color:var(--red); }

/* Ticket tabs/panels */
.ticket-tabs{
  display:grid; grid-template-columns:1fr 1fr; gap:0; margin-bottom:0;
  width:100%; border:1px solid var(--border); border-radius:12px 12px 0 0;
  overflow:hidden; background:var(--surface);
}
.ticket-tab{
  appearance:none; border:0; background:transparent; padding:12px 16px;
  font-weight:800; cursor:pointer; transition:background .2s ease, color .2s ease;
  width:100%; color:var(--gray-dark);
}
.ticket-tab + .ticket-tab{ border-left:1px solid var(--border); }
.ticket-tab.is-active{
  background:var(--panel); color:var(--black);
  box-shadow:inset 0 -3px 0 var(--red);
}
.ticket-tab:not(.is-active):hover{ background:rgba(170,30,46,.08); color:var(--red); }
.ticket-tabs + .card.collapsible__body{
  border-top-left-radius:0; border-top-right-radius:0; border-top:0;
}
.ticket-pane{ position:relative; transition:opacity .2s ease, transform .25s ease; border:1px solid var(--border); border-top:0; border-radius:0 0 12px 12px; padding-top:12px; }
.ticket-pane{ z-index:2; }
.card.collapsible__body .ticket-pane{
  border:0; border-radius:0; padding-top:0;
}
.ticket-pane[hidden]{ display:none !important }
.ticket-pane.is-active{ animation:ticketSwipe .25s ease; }
.ticket-pane .form-actions{ margin-top:8px }
@keyframes ticketSwipe{
  from{ opacity:.4; transform:translateX(18px); }
  to{ opacity:1; transform:translateX(0); }
}
.collapsible__body{ position:relative; }
.ticket-pane.is-overlay .support-form{ filter:blur(3px); opacity:.45; pointer-events:none; }
.ticket-pane.is-overlay .howto-toggle{ opacity:.25; pointer-events:none; }
.form-actions .cf-turnstile{ margin-left:8px; }
.ticket-lookup-header{
  display:flex; align-items:center; gap:8px; flex-wrap:wrap;
}
.ticket-lookup-header h3{ margin:0; }
.ticket-lookup-header .ticket-help{
  margin-left:auto; position:relative; z-index:2001;
}
.ticket-lookup-header #ticket-lookup-help{
  right:0; bottom:calc(100% + 10px); z-index:2002;
}
.ticket-result{
  margin-top:12px; padding:12px; border:1px solid var(--border); border-radius:10px; background:#fafafa;
  display:none;
  max-height:360px; overflow-y:auto;
}
.ticket-result.is-visible{ display:block }
.ticket-result__row{ display:grid; grid-template-columns:140px 1fr; gap:6px; padding:4px 0; font-size:.95rem }
.ticket-result__row strong{ color:var(--gray-dark) }
.ticket-lineitems li,
.ticket-comments li{ margin:8px 0; }
.ticket-lineitems li:last-child,
.ticket-comments li:last-child{ margin-bottom:0; }
.ticket-comments .c-meta-line{ color:var(--gray-dark); font-size:.9rem; }
.li-time{ font-weight:700; margin-right:6px; }
@media(max-width:640px){ .ticket-result__row{ grid-template-columns:1fr } }
.ticket-result::-webkit-scrollbar{ width:10px; }
.ticket-result::-webkit-scrollbar-thumb{ background:rgba(0,0,0,.2); border-radius:10px; }
.ticket-result::-webkit-scrollbar-track{ background:transparent; }
.ticket-result{ scrollbar-width:thin; scrollbar-color:rgba(0,0,0,.3) transparent; }
.ticket-result:focus{ outline:2px solid rgba(170,30,46,.2); outline-offset:2px; }
.ticket-reply{ margin-top:12px; padding:12px; border:1px solid var(--border); border-radius:10px; background:var(--surface); }
.ticket-reply h4{ margin:0 0 8px; }

:root.theme-dark .ticket-result{
  background:#0f141b; border-color:#1f2a38; color:#e5e7eb;
}
:root.theme-dark .ticket-result__row strong{ color:#cbd5e1; }
:root.theme-dark .ticket-result a{ color:#f87171; }
:root.theme-dark .ticket-result::-webkit-scrollbar-thumb{ background:rgba(255,255,255,.2); }
:root.theme-dark .ticket-result{ scrollbar-color:rgba(255,255,255,.25) transparent; }

@media(max-width:640px){
  .ticket-result{ max-height:300px; padding:10px; }
  .ticket-result__row{ font-size:.9rem; }
}

/* Remote section layout */
#remote .card{ padding:16px; overflow:visible; }
.download-card{ display:flex; flex-direction:column; justify-content:center; width:100%; position:relative; overflow:visible; }
.download-card--wide{ padding:18px; }
.download-header{ display:flex; align-items:center; gap:16px; flex-wrap:wrap; margin-bottom:8px; position:relative; }
.download-header .download-main{ display:flex; gap:12px; align-items:center; flex-wrap:wrap; flex:1; min-width:260px; }
#download-button{ display:inline-flex; align-items:center; gap:10px; padding:12px 22px }
#download-button img.platform-icon{ width:26px; height:26px; display:block }
.download-meta{ display:grid; gap:2px }
.download-meta .platform-status{ font-weight:700 }
.download-meta .platform-note{ color:var(--gray-dark); font-size:.95rem }
.override-wrapper{ margin-top:10px }
.override-wrapper > strong{ display:block; margin-bottom:6px }
.override-group{ display:flex; flex-wrap:wrap; gap:8px }
.override-download-btn{
  appearance:none; border:1px solid var(--border); background:var(--surface);
  padding:10px 14px; border-radius:var(--radius-pill); font-weight:700; cursor:pointer;
  display:inline-flex; gap:10px; align-items:center; transition:all .15s ease;
}
.override-download-btn:hover{ border-color:var(--red); box-shadow:0 4px 10px rgba(0,0,0,.08); transform:translateY(-1px) }
.override-download-btn:active{ transform:translateY(0); box-shadow:0 2px 6px rgba(0,0,0,.06) }
.override-download-btn.selected{ background:var(--red); color:#fff; border-color:var(--red); box-shadow:0 4px 12px rgba(170,30,46,.3) }
.override-download-btn img{ width:22px; height:22px; display:block; filter:none; }
.override-download-btn.selected img{ filter:none; }
.download-card img.platform-icon{ filter:none; }

.howto-toggle{
  margin-left:auto; width:34px; height:34px; border-radius:50%; border:1px solid var(--border);
  background:var(--surface); color:var(--black); font-weight:800; cursor:pointer;
  display:inline-flex; align-items:center; justify-content:center; position:relative; z-index:20; pointer-events:auto;
}
.howto-toggle:hover{ border-color:var(--red); }
.howto-popover{
  position:absolute; right:0; bottom:calc(100% + 10px);
  background:var(--surface); border:1px solid var(--border); border-radius:10px; padding:12px;
  box-shadow:0 10px 24px rgba(0,0,0,.14); min-width:260px; max-width:calc(100vw - 32px);
  z-index:2000; display:none; pointer-events:auto;
}
.howto-popover.is-visible{ display:block; }

@media(max-width:540px){
  .ticket-tab{ padding:10px 12px; font-size:.95rem; }
}

/* Stack ticket tabs vertically on very narrow screens */
@media (max-width: 420px) {
  .ticket-tabs{ grid-template-columns:1fr; border-radius:12px; }
  .ticket-tab + .ticket-tab{ border-left:0; border-top:1px solid var(--border); }
}

/* Cards stack on mobile — button alignment min-height not needed */
@media (max-width: 720px) {
  .support-quick-grid .quick-card-action{ min-height:0; }
}