EDR / MDR (24/7 SOC)
- Behavioral detection & isolation
- Threat hunting & guided response
- Incident reports & ongoing tuning
What Is Managed Detection & Response?
Managed detection and response (MDR) combines endpoint detection and response (EDR) software with a human-staffed security operations center (SOC) that actively watches, investigates, and responds to alerts around the clock. Antivirus alone reacts to known threats; MDR adds behavioral analysis that catches suspicious activity even when it doesn't match a known signature, and critically, has people watching it 24/7 so a 2 a.m. alert doesn't sit unread until Monday morning.
How System Alternatives Helps
We deploy and tune EDR/MDR tooling across your endpoints and servers, backed by a 24/7 SOC that investigates alerts, hunts for threats proactively, and takes guided action, including isolating a compromised device automatically when needed, rather than just emailing you a warning. Every incident gets a plain-English summary of what happened and what was done about it, and we continuously tune detection rules using threat intelligence feeds so alerts stay relevant instead of noisy.
Endpoint & Web Safeguards
- DNS filtering & application control
- Device hardening baselines
- Removable media controls
Containment Playbooks
- Isolate, investigate, notify
- Root-cause analysis & lessons learned
- Post-incident hardening
What's Included
24/7 Monitoring
- Behavioral threat detection
- Human-staffed SOC, not software alone
- Custom detection rules
Guided Response
- Automated device isolation
- Threat hunting by SOC analysts
- Escalation for high-severity incidents
Reporting
- Plain-English incident summaries
- Executive reporting & trends
- Post-incident recommendations
Who This Service Is For
MDR is essential for any business that can't staff its own 24/7 security operations center, which is nearly every small and mid-size business. It's particularly important for companies handling sensitive client data, businesses with cyber-insurance policies that increasingly require EDR/MDR as a baseline condition of coverage, and any organization that has already experienced a ransomware attempt or phishing-driven compromise and doesn't want a repeat.
Why Businesses Choose System Alternatives
A lot of "24/7 monitoring" offerings on the market are software-only, with alerts that pile up unreviewed. Our MDR service is backed by an actual security operations center watching in real time, with a track record of investigating and summarizing incidents within four hours. As a local Oregon and Washington provider, our SOC coverage is layered on top of the same relationship-based support model we use for every service, not a black-box add-on from a third party you never talk to.
Service Area
System Alternatives provides managed detection and response for businesses throughout the Portland metro area, Oregon, and Washington, with 24/7 SOC coverage regardless of location.
Frequently Asked Questions
- What is included in managed detection and response?
- MDR includes EDR software deployed on your endpoints and servers, backed by a 24/7 human-staffed security operations center that investigates alerts, hunts for threats, and takes guided response actions like isolating a compromised device. You get plain-English incident summaries, not raw alert data.
- How is MDR different from regular antivirus?
- Traditional antivirus mostly reacts to known threats using signatures. MDR adds behavioral detection that can catch suspicious activity even when it doesn't match a known signature, plus a team of analysts actively watching and responding around the clock instead of software running unattended.
- How much does MDR cost, and what affects pricing?
- Pricing is typically based on the number of endpoints and servers being monitored. We'll review your environment and provide a per-device quote, often bundled with broader managed or co-managed IT services.
- How quickly do you respond if something suspicious happens?
- Our SOC monitors around the clock, and investigation begins as soon as an alert triggers. If action is needed, like isolating a device, that can happen automatically. Most incidents receive a plain-English summary of what happened and what was done within four hours.
- Does MDR help with cyber-insurance requirements?
- Yes. EDR/MDR coverage is increasingly a baseline requirement for cyber-insurance policies, and some insurers offer better premiums or terms for businesses that have it in place. We can provide documentation of your MDR coverage for underwriting purposes.
- Does System Alternatives serve Portland, Oregon, and Washington for MDR?
- Yes. We provide managed detection and response for businesses throughout the Portland metro area, Oregon, and Washington, with 24/7 SOC coverage regardless of location.