Privacy Policy

How we handle the information you share with System Alternatives.

What we collect

We collect contact details and business information you provide (name, company, email, phone), plus technical data such as IP address, browser/device info, and form metadata. Support tickets and attachments may include logs or files you share. For AI or integration work, any client data is scoped by engagement and protected under your agreement.

How we use it

  • Respond to inquiries, support requests, and service delivery
  • Improve site reliability and security (logs and abuse prevention)
  • Provide status updates and billing communications
  • Fulfill contractual obligations in our service agreements

Sharing

We do not sell your data. We may share limited information with vetted service providers (e.g., email, ticketing, payment processors) solely to deliver our services. If required by law or to protect security, we may disclose information to authorities.

Security

We use access controls, logging, encryption in transit, and malware scanning for uploads. For AI and integration projects, data handling follows your policy and any documented data boundaries.

Cookies & preferences

We use essential cookies for site functionality (e.g., CSRF tokens, session/state), and we use cookies for analytics and advertising purposes. Theme preference and your cookie choice are stored locally on your device.

  • Necessary: core site functionality, such as remembering your theme preference and your cookie consent choice. These are always active and don't require consent.
  • Analytics: Google Analytics, used to understand how visitors use the site so we can improve it.
  • Advertising: Google Ads, used to measure ad performance and, where enabled, personalize the ads we show.

Analytics and Advertising cookies are off by default. When you first visit the site, a banner lets you Accept All, Reject All, or choose specific categories. You can review or change your choice at any time using the "Cookie Settings" link in the site footer.

Your choices

You can request access, correction, or deletion of your information where applicable. If you are a California resident, you may opt out of the "sale" or "sharing" of personal information (as those terms are defined under California law) by selecting "Reject All" or turning off the Advertising category in Cookie Settings. Contact us at info@systemalternatives.net or call 503-878-8000.

Changes

We may update this policy periodically. Material changes will be reflected on this page with an updated date.

Last updated: September 2026